HELP CENTER

Yes! At Nail Soula, we’re passionate about delivering our handcrafted masterpieces to nail enthusiasts around the world.
If your country or region isn’t available at checkout, please reach out to us at support@nailsoula.com, and we’ll add your destination to our shipping list.

All of our press-on nails are handcrafted to ensure premium quality while minimizing waste. Please allow 3–6 business days for processing before shipment (excluding weekends and holidays).
To estimate your delivery date, please add the processing time to the shipping time. Kindly make sure you have sufficient time to wait before placing your order.

We are pleased to offer free worldwide standard shipping on orders over $69. If you need faster delivery, expedited shipping options are available at checkout.

• NORTH & SOUTH AMERICA
  Standard Shipping (6–10 business days): $8 (Free over $69)
  Expedited Shipping (2–5 business days): $18
• EUROPE
  Standard Shipping (6–10 business days): $8 (Free over $69)
  Expedited Shipping (2–5 business days): $18
• ASIA-PACIFIC
  Standard Shipping (6–10 business days): $8 (Free over $69)
  Expedited Shipping (2–5 business days): $18
• REST OF THE WORLD
  Standard Shipping (8–12 business days): $8 (Free over $69)
  Expedited Shipping (4–6 business days): $18

IMPORTANT: Expedited shipping is not available for P.O. Boxes or military addresses (APO/FPO). Orders shipped to these addresses must use standard shipping. For more information, please visit the Shipping Policy.

NO. All prices include international duties and taxes, so you will not incur any additional charges upon delivery.

You can! Visit the Track My Order page to see the status of your order. Every order includes full tracking, Once shipped, you’ll receive: A tracking number, A tracking link. Tracking updates will activate once your package reaches your country.

Absolutely! We provide free gift wrapping with every order. Every package is carefully and beautifully wrapped by our team using premium materials, so you’ll get that heart-racing excitement the moment you open your box.

Yes! At Nail Soula, we believe beauty should feel empowering — not frustrating. If your nails don’t give you that confident, queen-level energy you expected, we’ll make it right.
To initiate a return or exchange within the 30-day return period, please contact us at support@nailsoula.com. For more information, please visit the Refund policy.

Please inspect your order upon arrival. If you receive an item that is damaged, defective, or incorrect, contact us at support@nailsoula.com within 24 hours.
We will respond within 1 business day and, once confirmed, we will cover all costs to resolve the issue.

Check out our full Size Guide here.

How long your press-ons will last depends on the type of adhesive you use. Additionally, ensuring there are no air bubbles trapped beneath the nail tips during application will help achieve a longer-lasting result.

• Apply with sticky tabs (Best for 1-3 days wear & reusability)
• Apply with liquid nail glue (Best for 1-2 weeks wear)
• Apply with gel glue (Best for 2-3 weeks wear, requires UV lamp)
• For more details, please refer to our Apply Tutorial.

Reusable?
Absolutely! Nail Soula press-ons are fully reusable when removed with care and maintained properly. For best results, please refer to our Remove Tutorial and Care Tutorial.
Additionally, our standard sets include sticky tabs — a convenient, damage-free way to apply and remove your press-ons while protecting your natural nails.

Yes, Nail Soula press-ons are totally waterproof and built to keep up with your daily grind—so go ahead and shower, wash your hands, or tackle those dishes without a second thought!
Just a heads-up: while they’re super durable, soaking them in hot water for too long can weaken the glue. To keep your press-ons looking fresh for as long as possible, try to avoid extra-long hot baths or prolonged soaking.

Check out our Apply Tutorial and Remove Tutorial.

Yes, at Nail Soula, we offer two types of custom services designed to fit your style perfectly.

• Exclusive Design Customization
  Have a vision in mind? We’ve got you. You can connect with our support team or send your design ideas and reference images to support@nailsoula.com. Our experts will review your request and provide a technical assessment along with pricing details. For more information about this service, please visit here.
• Custom Sizing Service
  Love one of our designs but need the perfect fit? Simply choose your preferred length and shape on the product page, then enter your nail measurements. We’ll craft your set to match your unique size — for a flawless, made-for-you fit.

Yes. We’ve got you covered for a full year from the date your order is delivered. For more information, please visit Warranty Policy.

Achieve salon-quality nails with our easy to use at-home kits. Every kit includes everything you need for a flawless, professional finish:

• 10 Handmade press-ons
• 12 Sticky tabs x 4 sheets
• 2 Alcohol wipes
• 1 Sponge buffer
• 1 Nail file
• 1 Cuticle tool
• 1 Satisfaction guarantee card

Yes, our products are vegan and cruelty-free! We only use plant-based ingredients and never test on or harm animals in any part of our process.

Hey! Unfortunately, once your order has been placed, we’re not able to add or remove any items.
We also strongly recommend double-checking your shipping address before you complete checkout. After the order is submitted, we’re unable to update the shipping address. We’re not responsible for packages sent to an incorrect address provided at checkout. That said, once you receive your tracking info, feel free to reach out to the shipping carrier directly — they may be able to help redirect or update the delivery if possible.

Production typically begins within 24 hours after payment.

• Canceled within 24 hours: Full refund. Refunds will be issued to your original payment method within 2 business days.
• After 24 hours: 30% fee applies (materials & labor). Refunds will be issued to your original payment method within 2 business days.